You may be taken to a treatment room right away or asked to wait in a waiting room. non-urgent - needs treatment within 2 hours.semi-urgent - needs treatment within 1 hour.urgent - needs treatment within 30 minutes.emergency - needs treatment within 10 minutes.resuscitation - needs treatment immediately.The triage nurse will talk to you and might examine you, and will then place you in 1 of 5 categories: You will generally see a triage nurse after your name, address and Medicare number have been taken. The triage nurseĪll EDs use a system of triage (pronounced tree-arge), which is designed to ensure the people who need help most urgently are treated first. This is important to make sure that you receive the treatment you need, and to avoid confusing your healthcare management with anybody else’s. When you go to an ED, the first step is usually for an administrative staff member to get your name, address and Medicare number. In regional and rural areas of Australia, emergency care may be provided by different medical staff, such as GPs or rural doctors, nurses, health workers and paramedics.
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injuries from accidents, physical assaults or fallsĪ GP can often deal with minor emergencies such as sprains and strains, bites, stings, viruses, infections, eye injuries and ongoing illness or injury.Ī pharmacy can help with colds and flu, skin conditions, allergies, headaches, diarrhoea or constipation, or sleeping problems.Most people go to EDs with conditions that include:
Many older people go there for urgent attention too. People often take babies or children to public hospital EDs if they become ill suddenly. You should go to a hospital ED if you or your child are seriously ill or injured.
Most EDs, however, accept all emergencies. For example, there are emergency department attached to children’s hospitals, some women’s hospitals and some eye or ear hospitals. They assess, treat, stabilise and start the health management of people who have come to the ED with a serious illness or injury. What is an emergency department?ĮDs have highly trained doctors and other health professionals on site to deal with emergencies. If you’re not sure what to do, call healthdirect on 1800 022 222 for advice, 24 hours a day (known as NURSE-ON-CALL in Victoria). If you live very far from a hospital ED, you can call the Royal Flying Doctor Service on 1300 My RFDS (1300 69 7337), 24 hours a day. In an emergency situation, call triple zero (000) and ask for an ambulance. To find your closest emergency department, visit healthdirect’s online service finder. Only people with severe injury or illness should go to the ED. Most public hospitals in Australia have an emergency department. For details on sources, click here.An emergency department (ED) is part of a hospital that provides 24-hour emergency care to patients who need urgent medical attention. Higher scores indicate more effective communication than lower scores. Educating patients on the steps they need to take during their recovery at home reduces the chances that a patient will need to be readmitted to the hospital.īased on a scale of zero-100, this number represents a comparison of patients’ perspectives of how effectively this hospital communicated with patients about the help they would need after discharge relative to patients’ perspectives of how effectively other hospitals communicated with their patients. The measure also summarizes how often patients reported that they were given written information about symptoms or health problems to watch for during their recovery. The Communication about Discharge measure summarizes how well the hospital staff communicated with patients about the help they would need at home after leaving the hospital. Patients’ perspectives of care are an important part of patient safety.
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